"CONSTANTLY LOW PRICES" "FREE DELIVERY TO UK MAINLAND" "100% SECURE SHOPPING"
About Us
Who handles my order and how is it processed?
When you buy from us online, your credit or debit card is verified almost instantaeously. This is to ensure you have sufficient funds available to you and that the card has not been reported stolen. Once your card has been verified, we can accept your order. Two identical emails are generated; one email is sent to our despatch center in Warwickshire, who will begin to process your order as soon as they receive it, and the other email is sent to one of our directors. These emails are then cross-checked at the end of the working day. (N.B. In some cases your order will be dispatched directly to you from the manufacturer, simplifying the logistics and saving time).
Can I try the equipment before I buy?
Definitely! We have a brand-new 2,400 sq. ft. showroom area with a selection of equipment from dumbbells to the most sophisticated treadmills and most things in between. Click here to find us.
Do you sell to gyms, too?
As a business, we pride ourselves on our ability to provide fitness solutions for any environment. Most of our sales are of high-quality fitness equipment for home use but we are able to provide expertise and equipment for businesses who may want to set up a commercial gym - be it public or private. Please contact our Commercial Sales Team at commercial-sales@achieve-fitness.co.uk where one of our expert staff will be pleased to handle your enquiry.
What happens if the product I ordered is faulty?
Repair and maintenance of your equipment is all part of our service. In the first instance we will look to send one of our authorised engineers to repair your equipment. Otherwise, we will hopefully be in a position to be able to leave you with a replacement item.
What happens if the product I want is out of stock?
We do our upmost to ensure that all our products are current and available for you to buy. If, however, the product you ordered is out of stock, please email us at sales@achieve-fitness.co.uk and we will be able to tell you whether the product you want is temporarily out of stock or has been discontinued. It is most likely that the product is temporarily out of stock and we can advise you of how long you will have to wait and then back-order it for you.
How do I know it is safe to use my credit card?
At achieve-fitness.co.uk, all online transactions are processed on a secure server using the industry-standard Secure Sockets Layer (SSL) encryption technology. This means that all debit and credit card numbers, names and addresses are encrypted and as they are transmitted over the internet from your browser to our server. Look out for the ‘golden’ padlock in status bar at the bottom of your browser as you proceed to the payment phase of your transaction.
All orders placed on our secure server are backed by our Security Guarantee.
On the left hand side of the site, you will see the distinct "VeriSign Secure Site" emblem. Click on it and a new window will open up, taking you to a different site as determined by the new URL, "https://digitalid.verisign.com......" The information on this page is held by Verisign, the world renowned verifier of online payments, which will confirm that the credit card information you send to our site is secured using Secure Sockets Layer (SSL) encryption — the industry standard method for safely transferring information over the Internet. The Seal also indicates that VeriSign has verified that this website is owned by an authenticated business and is not an imposter's Web site.
In essence this means that all debit and credit card numbers, names and addresses are encrypted as they are transmitted over the internet from your computer to our server.
Which brands do you stock?
The brands we stock are always listed across the top of our site, above. From here you will be able to navigate to the brand of your choice. Alternatively, why not use our search function which should take you directly to whatever it is you are looking for.
If you would like to enquire about the availability of a brand which is not listed above, email us at sales@achieve-fitness.co.uk and we might be able to help locate a particular product for you.
Which products do you stock?
We stock a wide variety of products which we divide into categories of equipment types as listed across the top of our site, above. From here you will be able to navigate to the product of your choice. Alternatively, why not use our search function which should take you directly to whatever it is you are looking for.
If you would like to enquire about the availability of a brand which is not listed above, email us at sales@achieve-fitness.co.uk and we might be able to help locate a particular product for you.
Alternative Payment Methods
If you do not wish to send us your debit or credit card details using our secure server, then you can choose to give your card details over the phone. Please contact one of our sales team on freephone 0800 328 1817 where one of our staff will be happy to take your order. Alternatively, you can post a cheque to us after which we can process your order:
Achieve Fitness Equipment Ltd.
Unit 14
Blackwell Business Park
Blackwell
Shipston-on-Stour
Warwickshire
CV36 4PE
Cookies
Cookies are used by our website, but only to keep track of the contents of your shopping basket. We do not allow other organisations to access the cookies we set when you visit our site.
Privacy Policy
At achieve-fitness.co.uk, we take your privacy very seriously and do not disclose your details to any third parties. We can't say anymore than that. Your details stay only with us.
When and how will my goods be delivered?
Your goods will be delivered within 10 days of reciept of your order. Should you have any special delivery requirements, please do not hesitate to contact aftersales@achieve-fitness.co.uk or on FREEPHONE: 0800 328 1817 and we will do all we can to assist you.
Do you deliver to addresses outside the UK?
Although it is our policy to deliver to mainland UK addresses only, in some circumstances we do deliver to addresses outside the UK. An additional delivery charge will be applicable. Contact one of our sales team at sales@achieve-fitness.co.uk and a member of our customer services team will be happy to assist you.
If you are interested in purchasing a product which is not featured on our website, please email us on orders@achieve-fitness.co.uk with the details of the product you require and we will provide you with availability and price.
How do I pay for the goods I wish to purchase?
We accept Visa, MasterCard, Switch, Delta & Solo credit/debit cards. Credit/debit cards is the method by which most of customers pay
If you do not wish to send us debit or credit card details over our secure server, then you can choose to send us your credit card details separately by selecting this option during the payment phase of your order.
When your ordered has been transmitted, you can call us with your credit card details on 0800 328 1817 or fax them to us on 01608 682556
When will my goods be delivered?
Once we receive your completed order, we aim to despatch your goods within 2-3 working days. We will only charge your credit/debit card once your product is ready to despatch.
How will my goods be delivered?
Larger packages are delivered by our appointed couriers, Business Post. Smaller packages are delivered by Royal Mail by Recorded or Special Delivery.
What happens if the product I ordered is out of stock?
If we are experiencing delays in completing your order or if the products(s) you require are no longer available, we will notify you immediately.
In the event that the item is not in stock, we will back order for you. We will contact you with the option to cancel your order if you would rather not wait.
What standard warranty comes with my goods?
All products come complete with a 1 year manufacturer's warranty. If you experience any problems or faults with a product you have purchased from us, contact us immediately with the exact nature of the fault and we will do our best to solve your problem.
What should I do if I have a complaint?
Should you have any complaints, please contact our Customer Relations department on customer-relations@achieve-fitness.co.uk / 0800 328 1817 and we will endeavour to resolve your problem to your satisfaction. If you think we have failed to meet these expectations, you may wish to contact one of the following groups:
www.which.net
www.tradingstandards.gov.uk
www.adviceguide.org.uk (Citizen's Advice Bureau online)
Is the information I provide disclosed to other parties?
At achieve-fitness.co.uk, we take your privacy very seriously and do not disclose any details which you provide to us to third parties. Who are Achieve Fitness?
"Achieve Fitness" is the trading name of "Achieve Fitness Equipment Ltd". Unlike many internet based companies we are a UK based "clicks and mortar" retailer, with a showroom and despatch center in Shipston-on-Stour, Warwickshire. We specialise in supplying an extensive range of fitness products from leading brands to customers across the United Kingdom.
You can check that we are a legitimate company by visiting the Companies House website which keeps a record of every UK company. Type in "Achieve Fitness Equipment Ltd" in the search box and you will see that we appear as company number 04515552. N.B. The companies house website is only operational between Monday and Saturday, 7.00am to 12 Midnight.
Making A Purchase
How do I pay for the goods I wish to purchase?
We accept Visa, MasterCard, Switch, Delta & Solo credit/debit cards. Credit/debit cards is the method by which most of customers pay
If you do not wish to send us debit or credit card details over our secure server, then you can choose to send us your credit card details separately by selecting this option during the payment phase of your order.
When your ordered has been transmitted, you can call us with your credit card details on 0800 328 1817 or fax them to us on 01608 682556
Achieve Fitness Equipment Ltd, 10 Blackwell Business Park, Blackwell, Nr. Shipston on Stour, Warwickshire, CV36 4PE. E-mail: achieve-fitness@live.co.uk Co. Reg 4515552 VAT Reg 799 6201 78
